Supervisor Diary Even as a supervisor, I’m human—I naturally have preferences. There are tasks I’d rather assign to certain people because I know they’ll handle them well, or avoid giving someone a task I think they might struggle with. But our team members have different personalities and strengths. Assigning work only to one person causes complaints and frustration. I quickly realised that fairness had to be my guiding principle, not just convenience. Fair Distribution in

Supervisor Diary In the middle of a busy shift, managers often ask me relentless questions: “Who did this?”, “Why did it happen?”, “Who handled this task before?” At first, I thought, shouldn’t we just announce a new process to everyone and move on? Isn’t that faster than chasing every detail? Tracing the Cause Even though I’m already overwhelmed, I realised that assigning tasks myself means I usually remember who was involved. I follow up with the person responsible, ident

Supervisor Dairy The Moment of Frustration Tasks weren’t going my way—slow, incomplete, or different from what I imagined. I kept asking myself, “Why is this happening?” It wasn’t until I reflected on my vague instructions that I realised the problem wasn’t my team—it was me. The Turning Point: Redesigning the Briefing My manager asked me to show how I handled the daily briefing. The original template was too vague: “Clean the storage” didn’t specify sorting items, organisi